At Ingram Designs For You, we do not accept returns on custom orders since these items cannot be resold. However, if we make a mistake with your order or if the product is damaged in any way, we are committed to honoring a replacement to ensure your complete satisfaction. We take pride in the quality of our custom products and strive to exceed your expectations. If you have any concerns about your custom order, please contact our customer service team, and we will work with you to address the issue promptly. Thank you for understanding our policy as we aim to deliver a personalized and exceptional experience for each of our customers.